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Handling Hiya Connect Image Logos

Hiya Connect enables businesses to enhance their branded calling experience by displaying image logos during phone calls. Proper handling of image logos ensures optimal performance and user experience. This guide outlines best practices, supported formats, and limitations for image logos in Hiya Connect.

Supported Image Specifications​

To ensure compatibility and high-quality display, follow these specifications for Hiya Connect image logos:

  • File Format: PNG, JPG, or GIF (non-animated)
  • Aspect Ratio: 1:1 (square)
  • Minimum Resolution: 600 x 600 pixels
  • Maximum Dimensions: 512 x 512 pixels
  • File Size: Must not exceed 5 MB
  • Color Mode: RGB (not CMYK)
  • Background: Non-transparent (solid background required)
  • Content: Must be a company logo and cannot be a photo

Design Guidelines​

  • Clarity and Readability:
    • Avoid small text or intricate details.
    • Ensure legibility on both light and dark backgrounds.
  • Padding and Spacing:
    • Include padding to prevent cropping.
    • Avoid edge-extending designs.
  • Branding Consistency:
    • Match the design with official brand materials.
  • Avoid Overcrowding:
    • Do not include extra text or URLs in the image

Limitations to Consider​

  • Device Variability:
    • Logo quality may vary by device and resolution.
  • Network Constraints:
    • Optimize file size to ensure quick loading.
  • Cropping and Scaling:
    • Design with the central portion as the focus.
  • Compliance:
    • Refrain from offensive or copyrighted content.
  • Approval Process:
    • Hiya reserves the right to approve or reject logos to protect users.

Submission and Support​

  • Submit logos via the Hiya Connect dashboard.
  • For issues, contact Hiya support with relevant details.