Maintenance, Upgrades & Support

Maintenance and upgrades

Hiya regularly provides container image updates, which may include enhanced machine learning models, additional functionality, or bug fixes.

Upgrade process

1. Upload the new container image to your designated container repository.
2. Update the deployment version to align with the latest release in your container orchestrator.

Under normal circumstances, container images do not require manual maintenance procedures. Monitor for unexpected container restarts and error logs to promptly address any application or deployment-related issues.

Support and troubleshooting

Hiya provides troubleshooting guides within its technical documentation, outlining fundamental steps for issue resolution.

For assistance, contact audiointel-support@hiya.com, clearly describing:

• The problem encountered
• Steps already taken to mitigate the issue

Our customer support team is committed to delivering professional assistance to resolve issues promptly.